As our community recovers from the Bald Range Wildfire, Community Services is providing the following accommodations:
Refunds for recreation programs that did not run due to evacuations or facility closures.
Refunds for facility and park bookings affected by closures and recovery efforts.
Refunds for organizations that choose to cancel upcoming bookings.
Waiving the 10% cancellation fee for recreation programs and membership pass cancellations.
Extensions to membership passes to account for time lost during facility closures.
Once our offices reopen on Monday, August 24 at 8:00 am, staff will begin processing refunds for programs cancelled due to wildfire evacuations. Program participants will receive a prorated refund for all impacted sessions.
Refunds will be issued to the original credit card on file whenever possible. If no credit card is saved on the account, the refund will be applied as an account credit. Membership extensions will also be processed automatically.
Customers can expect to receive their refund or account credit by the end of next week. There is no need to contact us regarding the status of your refund unless you have additional questions or have not received your refund after that time.
For questions regarding refunds, cancellations, or membership extensions, please contact recreation@summerland.ca.
Thank you for your patience and understanding as recovery efforts continue.