We know that the evacuation and ongoing wildfire have brought an incredible amount of uncertainty, stress, and worry for our community. Many residents and businesses are facing circumstances that are far beyond their control, and we want to make one thing a little easier.
𝐍𝐨 𝐥𝐚𝐭𝐞 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐩𝐞𝐧𝐚𝐥𝐭𝐢𝐞𝐬 𝐨𝐫 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚𝐩𝐩𝐥𝐢𝐞𝐝 𝐭𝐨 𝐮𝐭𝐢𝐥𝐢𝐭𝐲 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐬 𝐝𝐮𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐞𝐬𝐢𝐠𝐧𝐚𝐭𝐞𝐝 𝐞𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐲 𝐩𝐞𝐫𝐢𝐨𝐝.
You do not need to worry about late fees or interest if you are unable to make your utility payment during this time. Utility services and accounts will continue to be managed, but we understand that your focus right now may simply be on the safety and well-being of your family, employees, neighbours, and community.
If you have questions about your account or payment options, please email utilities@summerland.ca. Our staff currently have limited access to computer systems, but we will do our very best to respond as soon as possible.
💻 If you are able and would prefer to pay your utility bill electronically, online payment and e-billing options are available:
https://www.summerland.ca/city-services/utility-billing
Above all, please take care of yourselves and one another. We know this is an incredibly difficult and uncertain time, and we are grateful for your patience, understanding, and compassion as our community comes together to respond and recover. 💙
We are thinking of all those affected and are here to support our community through this difficult time.