Due to an internal processing error, utility customers on the pre-authorized payment plan had their monthly payments withdrawn earlier than scheduled. 𝐖𝐢𝐭𝐡𝐝𝐫𝐚𝐰𝐚𝐥𝐬 𝐨𝐜𝐜𝐮𝐫𝐫𝐞𝐝 𝐨𝐧 𝐌𝐨𝐧𝐝𝐚𝐲, 𝐅𝐞𝐛𝐫𝐮𝐚𝐫𝐲 𝟐𝟑, 𝐢𝐧𝐬𝐭𝐞𝐚𝐝 𝐨𝐟 𝐭𝐡𝐞 𝐝𝐮𝐞 𝐝𝐚𝐭𝐞, 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲, 𝐅𝐞𝐛𝐫𝐮𝐚𝐫𝐲 𝟐𝟓. 

The District sincerely apologizes for any inconvenience this may have caused.

If this early withdrawal resulted in bank or overdraft fees, please contact our office and provide documentation of the charges. We will ensure any applicable fees are reimbursed with a credit on your next utility invoice

We are reviewing our procedures to prevent this from happening in the future and appreciate your understanding. 

If you have any questions or concerns, please do not hesitate to contact us:

250-404-4047