Finance & Corporate Services
Residential Water Meters
Thanks to everyone that attended the March 14th
Water Meter Open House. Your input is greatly
appreciated! Click here for the
Survey that was at the Open House. You
have until March 29th to complete it. We will
review the surveys and advise our findings as soon
as we can.
WE WANT TO GET IT RIGHTï¿½
Council and staff have been reviewing the proposed
water meter rates. The data collected from the
readings, and the comments received from our
residents, are being taken into consideration to
help us determine a fair rate structure. We are
addressing concerns that rates were too high during
the summer months, and that low water users were not
given enough incentive to conserve. Early in
2013 we will give residents the chance to provide
input on a few different options of metered rate
structures. Open houses will be held to gather
input and provide information. Residents will
continue to be informed through our website, the
newsletter, and at Municipal Hall.
Informational billing statements will recommence in
the spring with the new metered rate structure.
Metered rates will not come into effect until 2014.
Our goal is to encourage responsible water use, bill
on a user-pay system, while at the same time provide
a rate structure that is affordable for residents to
keep their lawns green. With all that said, the
District needs to collect $1.9 million from our
residential users to provide quality drinking water.
Metering is very
however, with your help, we can find a metering rate
system that works for our residents.
(Agricultural Water Meter information will be
announced at a later date).
Water Meter Information
Statements will give residential customers a chance
to see what their costs will be, compare charges,
and make some water saving adjustments if necessary.
This will also be an opportunity to check for any
problems or leaks that you may not have been aware
You will receive
this informational statement until the end of the
year to provide you with figures at various seasons.
Customers will continue
to receive the regular utility bill that is due and
payable each month as usual.
In January 2014,
the proposed rates will be adopted and put into
effect providing they prove that the total revenue
collected for the Water Utility remains about the
When is the District going to start billing for
water based on water meter readings?
in the process of establishing the rates for
residential metered water. These rates will not come
into effect until January 2014.
Council has established proposed rates in
order to send out this water usage information to
Council will be reviewing these proposed
rates and adjusting them to ensure that metered
rates provide approximately the same revenue for the
Water Utility as that
provided prior to the installation of meters.
Call Municipal Hall at 250 494-6451 for any
What are the metered water charges going to be?
Once Council has received information on how much
revenue the proposed rates (as reflected on the
of this letter) provide, along with any problems or
inequities in the proposed rates, Council will
adjust the rates accordingly before they adopt the
new rates for implementation in January 2014.
How often will the District be billing me for
Once the rates are
adopted (possibly January 2014) domestic water meter
billings (does not include
blue box water meters) will continue to be billed
once per month, and will be included
your utility bill
as they are now.
Who do we call if we are having trouble with our
meter or need to have a meter installed?
If your water meter has a leak, or there appears to
be damage to the meter, or you have not received a
meter yet, contact our Engineering and Public Works
Office at 250-494-0431.
How does the District read my meter?
There is no need for the
District to enter your home to read the water meter.
District staff gathers meter readings with an
electronic meter reader that is driven down
They then download
the information to our computer system which then
produces your monthly utility bill.
Your meter is equipped with a small solar cell,
which supplies power for the panel. If the panel is
grey, you will need to shine a flashlight on the
meter and within a few seconds you will see some
numbers appear. Write down the 9 digits. There is a
decimal between the 5th and the 6th
The numbers before the decimal indicate cubic
Shine your flashlight over the small
flashlight symbol above
the number and
then read the number to get your water meter
If your number is 00519.0121 it would mean
you have used 519 cubic metres since the meter was
In order to know how many cubic metres you
use each month, you will need to know your last
monthï¿½s reading and subtract it from the current
monthï¿½s accumulating total.
Your meter measures water in cubic meters. One cubic
meter is 1000 litres or about 220 imperial gallons.